WHAT ACTUALLY A IVR SERVICES?
Interactive Voice Response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system using voice and DTMF tones input with a keypad.IVR systems can be used to provide self-service solutions for mobile purchases, banking payments, services, retail orders, utilities, travel information, and weather conditions.IVR systems deployed in the network are sized to handle large call volumes and are also used for outbound calling as they are more intelligent than many predictive dialler systems.
Benefits of IVR SERVICES?
An IVR system typically consists of the following components:
- A TCP/IP network to provide internet and intranet connectivity.
- Databases to supply IVR applications with applicable data.
- A web/application server where the IVR software applications will live. This server can host multiple applications, which are written in VoiceXML.
For example, there could be applications for contact centres, outgoing sales calls, and speech-to-text transcription.
There are three types of IVR systems:
- Touch-tone replacement
- Directed dialogue
- Natural language
CREXTECH, the Authentic IVR Service Provider
CREXTECH advanced voice solutions will earn you loyal customers that last. Our services allow seamless transactions and campaigns across media. We practice high morality so that you get the best services from us.
- Round-the-clock availability
- Increased Efficiency
- Cost Savings
- Data Collection
- Streamlined call routing
- Improved Self-Service options
OUTBOUND DIALLING | IVR TELEPHONY | MISSED CALL
